Introduction

Free Spirit Adventures (referred to as "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you engage with our services, including on our website, in-person events, and during organised treks and adventures. By accessing or using our services, you agree to the terms outlined in this policy.

 

Information We Collect

We may collect and store the following types of information:

• Personal Identification Information: Such as your name, contact information (phone number, email address, and postal address), date of birth, and emergency contact details.

• Travel-Related Information: Passport details, nationality, dietary preferences, and medical or health-related information pertinent to your safety on our treks.

• Payment Information: Billing information and payment card details for processing bookings.

• Digital Information: Details collected through cookies and analytics tools when you visit our website, including IP address, browser type, device information, and browsing patterns.

 

How We Use Your Information

We use your information to:

• Facilitate and manage bookings, communications, and customer service for your travel experience.

• Coordinate with third-party providers who manage on-site logistics, accommodations, and transportation.

• Meet regulatory, health, and safety requirements, especially for international travel.

• Improve our website, products, and services through data analysis.

• Send you promotional materials or updates (if you have opted in for such communications).

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Information Sharing and Disclosure

We may share your information under the following circumstances:

• With Trusted Third-Party Providers: To coordinate travel, accommodation, and guiding services, we may share necessary personal information with our third-party partners.

• Legal Requirements: If required by law or for regulatory purposes, we may disclose your information to law enforcement or government authorities.

• Business Transfers: In case of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

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Data Security

We employ appropriate security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no online data transmission or storage method is 100% secure, and we cannot guarantee absolute security.

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Your Rights

You have the right to:

• Access the personal information we hold about you.

• Correct or update inaccurate or incomplete information.

• Withdraw consent where we rely on it for processing.

• Request deletion of your personal information, subject to applicable legal or contractual obligations.

 

Retention of Information

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

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Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. You can set your browser to refuse cookies, but some features of our website may not function properly.

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Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We encourage you to review it periodically.

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Contact Us

For questions or concerns regarding this Privacy Policy or the management of your personal information, please contact us at:

 

Free Spirit Adventures

Email: hello@freespiritadventures.com.au

Phone: 0421570717

Address: BO Box 399 Aldinga Beach SA 5173